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In its lead story on December 19, Physician's Weekly featured the overhaul of operations in Montefiore Medical Center's emergency departments that vastly improved efficiency and patient satisfaction. The article discusses the changes instituted by Peter Semczuk, vice president of clinical services, including actions to reduce emergency room wait times, triage patients more efficiently, and open communication lines with patients.
Dr. Semczuk brought in a new leadership team in 2001 with the intent of creating an improved work environment that focused heavily on patient satisfaction.
"Our new leadership group decided that it was critical for us to hire only board-certified emergency medicine physicians, invest heavily in information systems, and expand our facilities over the last four years," Dr. Semczuk says in the article. "These actions have led to one of the most successful turnarounds in emergency department history."
To read the article in full, click here.
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